Policy & Return


Andreas Hairoom Ltd Returns Policy

Andreas Hairoom Ltd in person on site purchases.

If you have purchased a Wig / Hairpiece in person from Andreas Hairoom Ltd, refunds or exchanges are not offered under The Consumer Contracts Regulations 2013, Regulation 28 paragraph 3 unless there is a manufacturing fault in which case – see Product Warranty.

 

Please be sure that you are entirely happy with your purchase before leaving Andreas Hairoom Ltd.

This does not affect your statutory rights.

If you feel the item and or items, you have purchased have or has a manufacturing fault please contact Andreas Hairoom direct.

 

Product WArranty

For items returned due to a fault that has developed after 48 hours of receipt:

The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect.

We reserve the right to investigate your complaint and inspect the item for testing by our company director. If this is to be carried out by the manufacturer their response will be required before any actions can be taken.

Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller.

The buyer must ensure that any items returned for inspection are washed prior to returning, we reserve the right to reject any items or complaint if this has not been adhered to.

If we find a manufacturing fault with an item, we reserve the right to repair it.

If a manufacturing fault is not found:

  • the item will be sent back to you which may be at your cost.
  • Under certain circumstances we may offer you, at our discretion, to repair the item at your cost.

All expressed or implied conditions of warranties, statutory or otherwise, not expressly included in these Conditions of sale are excluded.

We will not be held responsible for any injury or damages incurred by users of the products we sell. The buyer is responsible for completing a sample test of any products purchased for use at home that are applied to their hair/skin/scalp including but not limited to wigs/hairpieces, any hair/scalp/wig/hairpiece cleaning/maintenance products such as shampoos, conditioners, protective sprays/creams/ointments/treatments/oils, sanitising products, styling products such as gels/hair or finishing sprays/creams/putties/wax, adhesives, tapes, make-up products etc.

We will not be held responsible for any goods or services supplied to you by a third-party supplier.

 

 

Booking and Cancelation policy

When we book an appointment for you, we are committing to that time and our resources at your appointment. We make appointments with the expectation that you will attend at the agreed date & time to allow us to carry out a private consultation with you.

This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time. At busy times, this can mean waiting over one week for the next available appointment.

If you do not then attend that appointment and either do not tell us in advance or give insufficient notice, we are unable to allocate the time to someone else; however, we still have overheads and staff salaries to pay during the unproductive time.

For this reason, and due to the high demand for appointments and the increasing frequency of missed appointments we will be introducing a New Client Deposit Policy whereby we will request a deposit and make a charge if insufficient notice of cancellation or amendment is given.

Deposits

In order to secure your appointment, we require a £20 deposit to be paid at the time of booking.

The deposit may be paid by BACS transfer, debit or credit card over the phone or in person at Andreas Hairoom Ltd by debit card, credit card or cash.

Please note no card details are stored at Andreas Hairoom Ltd, payment details are entered straight into our card machine to authorise payment. A receipt can be emailed on request and a paper copy will be given to you at your appointment.

The deposit is held against your booking and can be used as a credit towards a purchase if you wish to make one at that appointment. We may, at our discretion, accept a booking on a provisional basis without payment of a deposit. In such situations, we will normally agree alternative arrangements for payment of the deposit with you. If you do not pay the deposit within the timescale you have agreed, we reserve the right to cancel your appointment and reallocate the time to another customer.

 

If cancellation is made with more than 24 hours notice, the deposit can be forwarded to the new appointment time.

If cancellation is made with less than 24 hours notice, Unfortunately the deposit is forfeited as a late cancellation fee.

If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee. In the event of Three missed or rearranged appointments it is at our discretion to refuse any future appointments meaning you may not be able to make any future appointments.

If for any reason you are running late for your appointment, please call 01133185593 to give us notice.

 

 

Lateness policy

We work extremely hard to be able to allocate the right amount of time for each client. This means that accommodating late clients is often impossible without this impacting and disrupting every other client that has booked an appointment time allocated on that day.

Please be aware in the unfortunate event that you are late, we cannot guarantee that the full time will be allocated on that day. lateness of 10 minutes or more may require rescheduling your appointment for another day and loss of your deposit.

We thank you for your understanding.

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